About the Position:Katana Software, makers of Asgard, has an opening for a full-time
Customer Service Hero.
The primary responsibility of a Customer Service Hero is to
respond to email and telephone questions and provide technical support to our
users, across our product line. A Hero will also be engaged in data projects as
needed to meet internal and external customer expectations. A Hero may also
participate in regression testing, as new software is developed, and provide support
for new features in pilot phases.
This is an entry level position and training is provided.
Prior experience in technical support or customer service is beneficial, but
This is a remote work position. Each employee must provide
his/her own private and secure work space and adequate internet connection;
Katana software provides all equipment to perform the job.
To apply for this position, please send a resume and cover
letter to Candace Vigil, Director of Customer Experience, via email at email@example.com.
About Katana Software: Katana Software is the Maker of Asgard, a facilities and asset management platform primarily serving the hospitality industry. Our application is licensed by large organizations such as Marriott Vacation Club, Diamond Resorts International, Holiday Inn Club Vacations, and others.