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Customer Service Hero – Part Time

About the Position: Katana Software, makers of Asgard, has an opening for a part-time, Weekend
Customer Service Hero. This position requires working every other weekend from 8am-5pm PT, with

additional hours two/three days per week from 4pm-6pm PT.
The primary responsibility of a Customer Service Hero is to respond to email and telephone questions
and provide technical support to our users, across our product line. A Hero will also be engaged in data
projects as needed to meet internal and external customer expectations. A Hero may also participate in
regression testing, as new software is developed, and provide support for new features in pilot phases.

This is an entry level position and training is provided. Prior experience in technical support or customer
service is beneficial, but not required.

This is a remote work position. Each employee must provide his/her own private and secure work space;
Katana software provides all equipment to perform the job.

To apply for this position, please send a resume and cover letter to Candace Vigil, Director of Customer Experience, via email at cvigil@katanasoft.com.

About Katana Software: Katana Software is the Maker of Asgard, a facilities and asset management
platform primarily serving the hospitality industry. Our application is licensed by large organizations
such as Marriott Vacation Club, Diamond Resorts International, Holiday Inn Club Vacations, and others.