Standard Work Orders

Work that cannot be easily anticipated, is guest- or staff-requested, and should be completed as soon as resources are available. These work orders are unscheduled, and are based on asset, stock item, or sublocation model tasks.

A visual indicator of the amount of time that has passed since a standard work order was created. Work time is typically established by organizational standards, and is based on the amount of time that a guest finds acceptable for a task to be completed. Work time can be adjusted on a task-by-task basis. If a specific type of task, such as “Repair A/C,” usually takes one hour to complete, its Due and Overdue times can be adjusted as needed.

• OK – Work Order has been created and is new
  
• Due – If not yet started, work should begin as the guest will be looking at their watch
• Overdue – Exceeds the time allotted for work to be completed, and the guest is calling dispatch to re-report the issue

There are three additional aging statuses that appear in Asgard:

• N/A – This work is scheduled to start in the future, so it does not yet have an aging status
• Suspended – This work order has been paused until replacement parts are acquired or a contractor can be scheduled
• Rework – During the follow-up process, the guest reported that they were not happy with the work that was previously done, and the completed work has been failed

After a guest-reported work order is completed, Asgard prompts dispatchers to confirm with a guest that a work order was completed to satisfaction. If the guest is happy, the dispatcher can take the final step in closing out a work order. If the guest is dissatisfied, the dispatcher can make a note of the remaining issue, and Asgard will automatically enter a Rework Work Order.

A feature designed to allow you to identify which personnel are currently available so that work orders can be assigned for completion. This feature controls which staff members appear in the assignment drop downs for the three types of work orders, which departments’ work orders a staff member can be assigned to, and if staff members are assigned to a use a mobile device.

An organizational- or site-based list of tasks, or issues, used for creating standard work orders. Only the tasks loaded in Asgard can be used for creating new work orders, and tasks can be added or edited at any time. The Model Task list ensures that wording and spelling is consistent, and that the tasks are reportable.

There are three types of model tasks:

• Sublocation-based – allow users to indicate a specific sublocation where the work needs to be completed, such as the Master Bathroom or Dining Room
• Stock Item-based – attaches a specific stock item to the task to allow dispatchers to indicate how many of an item are required to complete the work, such as “Deliver 4 Bath Towels,” and allows for detailed stock item tracking and reporting
• Asset-based –attaches a specific asset to the task, allowing repairs and replacements to be easily tracked and billed to owners