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Customer Service Hero – Full Time

About the Position: Katana Software, makers of Asgard, has an opening for a full-time Customer Service Hero.

The primary responsibility of a Customer Service Hero is to respond to email and telephone questions and provide technical support to our users, across our product line. A Hero will also be engaged in data projects as needed to meet internal and external customer expectations. A Hero may also participate in regression testing, as new software is developed, and provide support for new features in pilot phases.

The ideal candidate would have the following traits/skills:

  • Service oriented mentality
  • Ability to work autonomously and prioritize effectively
  • Articulate – excellent verbal and written communication skills
  • Enjoys teaching new skills
  • Highly organized

This is an entry level position and training will be provided. Prior experience in technical support, customer service, and/or training is beneficial, but not required.

Katana is a completely remote work environment. Each employee must provide his/her own private and secure work space and internet connectivity equal to the demands of the position. Katana software provides all necessary equipment and reimburses for internet service. 

To apply for this position, please send a resume and cover letter to Julie Alatorre, Katana’s Customer Service Manager, via email at

About Katana Software: Katana Software is the Maker of Asgard, a facilities and asset management platform primarily serving the hospitality industry. Our application is licensed by large organizations such as Marriott Vacation Club, Diamond Resorts International, Holiday Inn Club Vacations, and others. For more information about our company and products, please visit our website at