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(424) 203-3295


Customer Service Hero – Part Time

About the Position: Katana Software, makers of Asgard, has an opening for a part-time Customer Service Hero with opportunities for growth/advancement.

This position will include weekday and weekend scheduling; the exact schedule is to be determined in coordination with the right candidate.

The primary responsibility of a Customer Service Hero is to respond to email and telephone questions and provide technical support to our users, across our product line. A Hero will also be engaged in data projects as needed to meet internal and external customer expectations. A Hero may also participate in regression testing, as new software is developed, and provide support for new features in pilot phases.

This is an entry-level position and training is provided. Prior experience in technical support or customer service is beneficial, but not required. Essential skills are a personable, service-oriented interaction style, excellent communication skills, attention to detail, and ability to quickly learn and then teach basic technical/troubleshooting skills. Prior experience in technical support or customer service is beneficial, but not required.

This is a remote work position. Each employee must provide his/her own private and secure workspace and adequate internet connection; Katana software provides all equipment to perform the job.

To apply for this position, please send a resume and cover letter to Customer Service Manager Julie Alatorre, via email at

Please address the following questions in the cover letter:

  • What are your specific customer service-related skills and experience?
  • What experience, if any, do you have with remote work?
  • What “soft skills” are you most proud of? (e.g. listening, conflict resolution, empathy)
  • What time zone will you be working from?
  • What is your preferred schedule? Please note: This is not a guarantee that we can accommodate that schedule, but it is helpful to begin the discussion.

About Katana Software: Katana Software is the Maker of Asgard, the leading facilities and asset management platform serving the timeshare industry.