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Customer Service Hero – Part Time

About the Position: Katana Software, makers of Asgard, has an opening for a part-time, Weekend
Customer Service Hero with opportunities for growth/advancement.

This position initially requires working every other weekend from 8am-5pm PT, and two or three days per week from 4pm-6pm PT.

The primary responsibilities of a Customer Service Hero are to respond to email and telephone questions from end-users and provide technical support/escalation. Comfort with technology is required, but we provide all training on the tools and systems we use.

The Hero will also be engaged in data projects as needed to meet internal and external customer expectations. A Hero may also participate in regression testing, as new software is developed, and provide support for new features in pilot phases.

This is an entry-level position and training is provided. Prior experience in technical support or customer service is beneficial, but not required.

This is a remote work position. Each employee must provide his/her own private, quiet and secure work space; Katana software provides all equipment to perform the job.

To apply for this position, please send a resume and cover letter to Melissa Gordon, Chief Operating Officer, via email at mgordon@katanasoft.com.

Please address the following questions in the cover letter:

  • What are your specific customer service-related skills and experience?
  • What experience, if any, do you have with remote work?
  • What “soft skills” are you most proud of? (e.g. listening, conflict resolution, empathy)

About Katana Software: Katana Software is the Maker of Asgard, a facilities and asset management platform primarily serving the hospitality industry. Our application is licensed by large organizations such as Marriott Vacation Club, Diamond Resorts International, Holiday Inn Club Vacations, and others.