Complete/Cancel Work Order Practice Scenarios Quiz

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In “the Clock”, you generally want to click on which circle?
- Whichever one you want to
- Always the Start Time
- None of the answers are correct
- The item that you don't know
How can you tell if the technician has acknowledged a work order that has been assigned to him/her?
- The font color on the work order moves from gray to black on the Active Screen when the technician acknowledges the work order.
- The assignee's name turns to bold on the Active Screen.
- All of the answers are correct
- The system makes a gong sound to let me know.
How is a Work Order Assigned/Reassigned in Asgard?
- Auto Assign during Creation
- Manually assigned during Creation
- Assigned/Reassigned or Unassigned from the Active Screen
- All of the answers are correct
You can only see future work orders through the search function.
- True
- False
The green bar in Asgard _____________.
- is a filter bar
- turns blue when it is activated
- can be used it to filter for multiple columns
- All of the answers are correct
The Aging Status of a Work Order has been determined by your Corporate Project Team and is based on the __________ and ____________.
- Task and Guest Tolerance
- Task and Estimated Completion Time
- Time Needed and Work Load
- None of the answers are correct
When canceling a Work Order, you can not leave additional comments besides “Cancelled by Guest”.
- True
- False
When completing a Work Order, you need to know at least what two things?
- What time the work started and when it was completed.
- What time the work started and how long it took.
- What time the work was completed and how long it took.
- All of the answers are correct

Katana Software, Inc.
333 W. Broadway, #105
Long Beach, CA 90802

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(805) 494-1651

(424) 203-3295

Complete/Cancel Work Order Practice Scenarios Quiz

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