Create Work Order Practice Scenarios Quiz

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What is an Extra Request?
- A request for more of something already stocked in the unit.
- A request for something not stocked in the unit.
- A request for something not available in your inventory.
- None of the answers are correct
When adding a Model Task to a Work Order you don’t want to type the words “deliver”, “assist”, or “repair”. There are hundreds of model tasks that begin with these words.
- True
- False
The create Work Order Screen is a rapid entry screen designed by front end users. You don’t need to use your _______ at all.
- Mouse
- Keyboard
- Screen
- None of the Above
The Pending and Recently Completed work field data can tell you which of the following?
- If a Work Order already exists for that unit with the same request.
- If other tasks were preformed that may offer an opportunity for you provide further assistance.
- If there is a Work Order trend in that unit that may need further attention by the Technician or Management.
- All of the Above
In the “Reported By” field, it doesn’t matter if you choose Staff or Guest.
- True
- False
There is nowhere in Asgard to put additional information about a guest or staff request.
- True
- False
Which of the following things helps you work together as one team to improve the guest satisfaction?
- Selecting the sublocation in the notes field (when applicable) goes directly to the mobile device, technician knows specific needs for this request.
- Future Work Orders will automatically be generated for items that need to be picked up.
- Including specific information in the notes field will allow technician to know specific guest instructions like "do not knock, baby is sleeping"
- All of the Above
A guest calls in with two requests. The first she wants right now, but the other request is not needed till tomorrow. What should you do?
- Create two Work Orders. One for immediate assistance and one for assistance tomorrow.
- Put both requests on the same Work Order.
- Tell her you can't do more than one thing at a time.
- None of the Above
Asgard does not allow you to put tasks for different departments on the same Create Work Order form.
- True
- False

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Create Work Order Practice Scenarios Quiz

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