Follow-up Work Order Practice Scenarios Quiz

Please sign up for the course before taking this quiz.

You can follow up on all completed work orders for the same location at the same time.
- True
- False
When a guest is not happy with work that was done, what can you do?
- Create a new work order for the same work.
- Apologize and hang up as quickly as you can.
- Fail the task and click Fail Selected Task to create a Rework Work Order.
- None of the answers are correct
Calling the guest back after a reported request has no impact on satisfaction scores.
- True
- False
How can you follow up on a work order after the guest has checked out?
- Call their cell phone to see if they were happy with the work.
- Choose Spoke with Guest - basically, lie!
- Choose N/A - add a comment that says guest has checked out.
- Chase them down the road until they stop and talk to you.

Katana Software, Inc.
333 W. Broadway, #105
Long Beach, CA 90802

Business Inquiries:
(805) 494-1651
Contact Us

Asgard Support Inquiries:
(424) 203-3295
support@katanasoft.com

If you would like to see or withdraw any submitted data, please contact us via this Data Removal Form