Support

CUSTOMER SUPPORT

Katana takes the concept of customer support to an entirely new level. From our first meeting with you, through scoping to hands-on-site installation to ongoing upgrades and real-time support, our team becomes an extension of your team.

KNOWLEDGE

The knowledgeable and reliable team at Katana follow a client-focused approach to support, ensuring your questions and concerns are answered accurately and quickly.

UNDERSTANDING

Our understanding of client needs, and in-depth knowledge of the product, allows Katana to proactively anticipate and solve technical issues.

SUPPORT PHASES

PRE-INSTALLATION

At Katana our team is ready and able to make your operations as successful and efficient as possible. In the face of challenging times, Katana's expertise and experience with clients of all sizes and across many industries will give you the competitive edge needed to be successful today.

We want to get to know you, your needs and how your business operates. We take the time to learn all we can about you and your industry to develop a solution tailored to your company's specific needs.

DURING INSTALLATION

The relationship with our clients is our focus, and we know that reliable support is your number one priority. At Katana we want to hear from you and work with you to not only provide the best support in the industry, but to improve our products and services. Your feedback is imperative to Katana continuing to offer the best features and service.

The knowledgeable and reliable team at Katana follow a client-focused approach to support, ensuring your questions and concerns are answered accurately and quickly. Our understanding of client needs and in-depth knowledge of the product, allows Katana to proactively anticipate and solve support issues.

AFTER INSTALLATION

Our team will work with your team to install the software and provide you with the training your team needs to get the most out of your Katana Service Agreement.

(805) 494-1651

(424) 203-3295