User Labor Savings

Savings areas will vary by site/organization, but the following lists are common use cases that we can help you capture.

Housekeeping

Time to assign work teams to cleans
Time to complete daily cleans
Percentage of units with cleanliness complaints
Time to Perform Unit Status/Guest Name Look-Up
Time to Perform Unit Notes Look-Up
Time to Perform Assignee/Shift Management for Accuracy, Security
Time to Assign Inspections
Time to Start PM Inspections
Time to Complete Inspections
Percentage of Units Receiving Inspections
Defrayed Guest Dissatisfiers (Standard WOs Identified During Inspection)
Accuracy of reported staff times (utilization)
Create Standard Work Orders from Inspections
Time to Document/Audit Unstructured Staff Communications
Time to Document/Audit Unstructured Guest Communications
Time spent locating Lost and Found Items
Time to Assign PM Work
Time to Start PM Work
Time to Complete PM Work
Lag before availability to be billed
Accuracy of reported staff times (utilization)
Time to generate PM schedule
TIme to modify PM schedule
Time to collect work order statistics (e.g. Start, Complete, Labor, Stock)
Time to generate workflow/staff productivity reports
Time to generate guest impact reports
Time to generate blended guest satisfaction reports
Time to generate workflow/staff productivity reports
Time to identify “repeat offenders” (recurring, unresolved work orders)
Time to catch/react to operational trends
Time to generate workflow/staff productivity reports
Time to identify unmaintained units
Time to generate workflow/staff productivity reports
Time to identify uninspected units
Time to generate association-based reports
Time to transmit to Billing system
Time to identify items with common stock outs
Time to identify trends from previous years, stock items
Time to identify trends from previous years, work orders
Time to Assign Guest-Requested Work
Time to Start Guest-Requested Work
Time to Complete Guest-Requested Work
Time to Follow-Up on Guest-Requested Work
Percentage of Guest-Requested Work that Receives Follow-Up
Percentage of Work that is Reworked
Lag before availability to be billed
Time to Assign Staff-Requested Work
Time to Start Staff-Requested Work
Time to Complete Staff-Requested Work
Time to Follow-Up on Staff-Requested Work
Percentage of Staff-Requested Work that Would Have been a Guest Dissatisfier
Appeasement ($) due to cleanliness issues
Escalation
Reassignment
Staff Notifications (e.g. Notes, Completion, Escalation, Outside of Threshold)
Time to Start Guest Survey Work Order
Time to Resolve Guest Survey Work Order
Percentage of Guest Survey Work Orders Receiving Follow-Up

Front Office

Time to Communicate Early Check-In Available
Percentage of units with cleanliness complaints
Time to Perform Unit Status/Guest Name Look-Up
Time to Perform Unit Notes Look-Up
Time to research work orders
Time to capture follow-up details
Transparency/actionability of follow-up process
Time to escalate emergent issues
Time to assign work orders
Defrayed Guest Dissatisfiers (Standard WOs Identified During Inspection)
Time to identify staff on-shift
Time to Document/Audit Unstructured Staff Communications
Time to Document/Audit Unstructured Guest Communications
Time spent locating Lost and Found Items
Percentage of Lost and Found Items returned to owners
Time to collect work order statistics (e.g. Start, Complete, Labor, Stock)
Time to generate workflow/staff productivity reports
Time to generate guest impact reports
Time to generate blended guest satisfaction reports
Time to generate workflow/staff productivity reports
Time to identify “repeat offenders” (recurring, unresolved work orders)
Time to catch/react to operational trends
Time to Assign Guest-Requested Work
Time to Start Guest-Requested Work
Time to Complete Guest-Requested Work
Time to Follow-Up on Guest-Requested Work
Percentage of Guest-Requested Work that Receives Follow-Up
Appeasement ($) due to cleanliness issues
Appeasement ($) due to service issues
Escalation
Reassignment
Staff Notifications (e.g. Notes, Completion, Escalation, Outside of Threshold)
Time to Start MOD/Night Auditor Work Order
Time to Resolve MOD/Night Auditor Work Order
Percentage of MOD/Night Auditor Work Orders Receiving Follow-Up
Time to Start Guest Survey Work Order
Time to Resolve Guest Survey Work Order
Percentage of Guest Survey Work Orders Receiving Follow-Up
Time to Audit Security/Loss Prevention Work Orders for Incident Documentation
Time to Start Security/Loss Prevention Work Order

Engineering

Time to notify Property Manager of Request
Tracking of Request
Tracking of Owner Information/Preferences
Time to Assign Inspections
Time to Start PM Inspections
Time to Complete Inspections
Percentage of Units Receiving Inspections
Defrayed Guest Dissatisfiers (Standard WOs Identified During Inspection)
Create Standard Work Orders from Inspections
Time to Assign PM Work
Time to Start PM Work
Time to Complete PM Work
Time to generate PM schedule
Time to modify PM schedule

Management/Admin

Auto-Assignment of work to appropriate VRM/CAM
EIWO
Time to Communicate Early Check-In Available
Housekeeping-Specific KPIs
Time to generate Daily Set-Up
Percentage of units with cleanliness complaints
Time to Perform Unit Status/Guest Name Look-Up
Time to Perform Unit Notes Look-Up
Time to Perform Parts Look-Up (Inventory, Location)
Time to Perform Assignee/Shift Management for Accuracy, Security
Time to Locate Assets, View Details on Procurement, Replacement, Cost
Time to identify assets on anomalous replacement cycles
Time to Assign Inspections
Time to Start PM Inspections
Time to Complete Inspections
Percentage of Units Receiving Inspections
Defrayed Guest Dissatisfiers (Standard WOs Identified During Inspection)
Accuracy of reported staff times (utilization)
Create Standard Work Orders from Inspections
Time to Document/Audit Unstructured Staff Communications
Time to Document/Audit Unstructured Guest Communications
Time spent locating Lost and Found Items
Percentage of Lost and Found Items returned to owners
Time to Assign PM Work
Time to Start PM Work
Time to Complete PM Work
Percentage of Assets Receiving PM Work
Unplanned Replacement to due to Asset Care
Accuracy of reported staff times (utilization)
Appeasement ($) due to maintenance issues
Time to generate PM schedule
TIme to modify PM schedule
Time to collect work order statistics (e.g. Start, Complete, Labor, Stock)
Time to generate workflow/staff productivity reports
Time to generate guest impact reports
Time to generate blended guest satisfaction reports
Time to generate workflow/staff productivity reports
Time to identify “repeat offenders” (recurring, unresolved work orders)
Time to catch/react to operational trends
Time to generate workflow/staff productivity reports
Time to identify unmaintained units
Time to generate workflow/staff productivity reports
Time to identify uninspected units
Time to identify items with common stock outs
Time to identify trends from previous years, stock items
Time to identify trends from previous years, work orders
Time to Assign Guest-Requested Work
Time to Start Guest-Requested Work
Time to Complete Guest-Requested Work
Time to Follow-Up on Guest-Requested Work
Percentage of Guest-Requested Work that Receives Follow-Up
Percentage of Work that is Reworked
Lag before availability to be billed
Time to Assign Staff-Requested Work
Time to Start Staff-Requested Work
Time to Complete Staff-Requested Work
Time to Follow-Up on Staff-Requested Work
Percentage of Staff-Requested Work that Would Have been a Guest Dissatisfier
Vendor Management
Appeasement ($) due to cleanliness issues
Appeasement ($) due to service issues
Escalation
Reassignment
Staff Notifications (e.g. Notes, Completion, Escalation, Outside of Threshold)
Time to Start MOD/Night Auditor Work Order
Time to Resolve MOD/Night Auditor Work Order
Percentage of MOD/Night Auditor Work Orders Receiving Follow-Up
Time to Start Guest Survey Work Order
Time to Resolve Guest Survey Work Order
Percentage of Guest Survey Work Orders Receiving Follow-Up
Time to Audit Security/Loss Prevention Work Orders for Incident Documentation
Time to Start Security/Loss Prevention Work Order
Time to Resolve Security/Loss Prevention Work Order
Percentage of Security/Loss Prevention Work Orders Receiving Follow-Up
Management of Free Cleans
Management of Lost and Found

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