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User Labor Savings

Savings areas will vary by site/organization, but the following lists are common use cases that we can help you capture.

  • Time to assign work teams to cleans
  • Time to complete daily cleans
  • Percentage of units with cleanliness complaints
  • Time to Perform Unit Status/Guest Name Look-Up
  • Time to Perform Unit Notes Look-Up
  • Time to Perform Assignee/Shift Management for Accuracy, Security
  • Time to Assign Inspections
  • Time to Start PM Inspections
  • Time to Complete Inspections
  • Percentage of Units Receiving Inspections
  • Defrayed Guest Dissatisfiers (Standard WOs Identified During Inspection)
  • Accuracy of reported staff times (utilization)
  • Create Standard Work Orders from Inspections
  • Time to Document/Audit Unstructured Staff Communications
  • Time to Document/Audit Unstructured Guest Communications
  • Time spent locating Lost and Found Items
  • Time to Assign PM Work
  • Time to Start PM Work
  • Time to Complete PM Work
  • Lag before availability to be billed
  • Accuracy of reported staff times (utilization)
  • Time to generate PM schedule
  • TIme to modify PM schedule
  • Time to collect work order statistics (e.g. Start, Complete, Labor, Stock)
  • Time to generate workflow/staff productivity reports
  • Time to generate guest impact reports
  • Time to generate blended guest satisfaction reports
  • Time to generate workflow/staff productivity reports
  • Time to identify “repeat offenders” (recurring, unresolved work orders)
  • Time to catch/react to operational trends
  • Time to generate workflow/staff productivity reports
  • Time to identify unmaintained units
  • Time to generate workflow/staff productivity reports
  • Time to identify uninspected units
  • Time to generate association-based reports
  • Time to transmit to Billing system
  • Time to identify items with common stock outs
  • Time to identify trends from previous years, stock items
  • Time to identify trends from previous years, work orders
  • Time to Assign Guest-Requested Work
  • Time to Start Guest-Requested Work
  • Time to Complete Guest-Requested Work
  • Time to Follow-Up on Guest-Requested Work
  • Percentage of Guest-Requested Work that Receives Follow-Up
  • Percentage of Work that is Reworked
  • Lag before availability to be billed
  • Time to Assign Staff-Requested Work
  • Time to Start Staff-Requested Work
  • Time to Complete Staff-Requested Work
  • Time to Follow-Up on Staff-Requested Work
  • Percentage of Staff-Requested Work that Would Have been a Guest Dissatisfier
  • Appeasement ($) due to cleanliness issues
  • Escalation
  • Reassignment
  • Staff Notifications (e.g. Notes, Completion, Escalation, Outside of Threshold)
  • Time to Start Guest Survey Work Order
  • Time to Resolve Guest Survey Work Order
  • Percentage of Guest Survey Work Orders Receiving Follow-Up
  • Time to Communicate Early Check-In Available
  • Percentage of units with cleanliness complaints
  • Time to Perform Unit Status/Guest Name Look-Up
  • Time to Perform Unit Notes Look-Up
  • Time to research work orders
  • Time to capture follow-up details
  • Transparency/actionability of follow-up process
  • Time to escalate emergent issues
  • Time to assign work orders
  • Defrayed Guest Dissatisfiers (Standard WOs Identified During Inspection)
  • Time to identify staff on-shift
  • Time to Document/Audit Unstructured Staff Communications
  • Time to Document/Audit Unstructured Guest Communications
  • Time spent locating Lost and Found Items
  • Percentage of Lost and Found Items returned to owners
  • Time to collect work order statistics (e.g. Start, Complete, Labor, Stock)
  • Time to generate workflow/staff productivity reports
  • Time to generate guest impact reports
  • Time to generate blended guest satisfaction reports
  • Time to generate workflow/staff productivity reports
  • Time to identify “repeat offenders” (recurring, unresolved work orders)
  • Time to catch/react to operational trends
  • Time to Assign Guest-Requested Work
  • Time to Start Guest-Requested Work
  • Time to Complete Guest-Requested Work
  • Time to Follow-Up on Guest-Requested Work
  • Percentage of Guest-Requested Work that Receives Follow-Up
  • Appeasement ($) due to cleanliness issues
  • Appeasement ($) due to service issues
  • Escalation
  • Reassignment
  • Staff Notifications (e.g. Notes, Completion, Escalation, Outside of Threshold)
  • Time to Start MOD/Night Auditor Work Order
  • Time to Resolve MOD/Night Auditor Work Order
  • Percentage of MOD/Night Auditor Work Orders Receiving Follow-Up
  • Time to Start Guest Survey Work Order
  • Time to Resolve Guest Survey Work Order
  • Percentage of Guest Survey Work Orders Receiving Follow-Up
  • Time to Audit Security/Loss Prevention Work Orders for Incident Documentation
  • Time to Start Security/Loss Prevention Work Order
  • Time to notify Property Manager of Request
  • Tracking of Request
  • Tracking of Owner Information/Preferences
  • Time to Assign Inspections
  • Time to Start PM Inspections
  • Time to Complete Inspections
  • Percentage of Units Receiving Inspections
  • Defrayed Guest Dissatisfiers (Standard WOs Identified During Inspection)
  • Create Standard Work Orders from Inspections
  • Time to Assign PM Work
  • Time to Start PM Work
  • Time to Complete PM Work
  • Time to generate PM schedule
  • Time to modify PM schedule
  • Auto-Assignment of work to appropriate VRM/CAM
  • EIWO
  • Time to Communicate Early Check-In Available
  • Housekeeping-Specific KPIs
  • Time to generate Daily Set-Up
  • Percentage of units with cleanliness complaints
  • Time to Perform Unit Status/Guest Name Look-Up
  • Time to Perform Unit Notes Look-Up
  • Time to Perform Parts Look-Up (Inventory, Location)
  • Time to Perform Assignee/Shift Management for Accuracy, Security
  • Time to Locate Assets, View Details on Procurement, Replacement, Cost
  • Time to identify assets on anomalous replacement cycles
  • Time to Assign Inspections
  • Time to Start PM Inspections
  • Time to Complete Inspections
  • Percentage of Units Receiving Inspections
  • Defrayed Guest Dissatisfiers (Standard WOs Identified During Inspection)
  • Accuracy of reported staff times (utilization)
  • Create Standard Work Orders from Inspections
  • Time to Document/Audit Unstructured Staff Communications
  • Time to Document/Audit Unstructured Guest Communications
  • Time spent locating Lost and Found Items
  • Percentage of Lost and Found Items returned to owners
  • Time to Assign PM Work
  • Time to Start PM Work
  • Time to Complete PM Work
  • Percentage of Assets Receiving PM Work
  • Unplanned Replacement to due to Asset Care
  • Accuracy of reported staff times (utilization)
  • Appeasement ($) due to maintenance issues
  • Time to generate PM schedule
  • TIme to modify PM schedule
  • Time to collect work order statistics (e.g. Start, Complete, Labor, Stock)
  • Time to generate workflow/staff productivity reports
  • Time to generate guest impact reports
  • Time to generate blended guest satisfaction reports
  • Time to generate workflow/staff productivity reports
  • Time to identify “repeat offenders” (recurring, unresolved work orders)
  • Time to catch/react to operational trends
  • Time to generate workflow/staff productivity reports
  • Time to identify unmaintained units
  • Time to generate workflow/staff productivity reports
  • Time to identify uninspected units
  • Time to identify items with common stock outs
  • Time to identify trends from previous years, stock items
  • Time to identify trends from previous years, work orders
  • Time to Assign Guest-Requested Work
  • Time to Start Guest-Requested Work
  • Time to Complete Guest-Requested Work
  • Time to Follow-Up on Guest-Requested Work
  • Percentage of Guest-Requested Work that Receives Follow-Up
  • Percentage of Work that is Reworked
  • Lag before availability to be billed
  • Time to Assign Staff-Requested Work
  • Time to Start Staff-Requested Work
  • Time to Complete Staff-Requested Work
  • Time to Follow-Up on Staff-Requested Work
  • Percentage of Staff-Requested Work that Would Have been a Guest Dissatisfier
  • Vendor Management
  • Appeasement ($) due to cleanliness issues
  • Appeasement ($) due to service issues
  • Escalation
  • Reassignment
  • Staff Notifications (e.g. Notes, Completion, Escalation, Outside of Threshold)
  • Time to Start MOD/Night Auditor Work Order
  • Time to Resolve MOD/Night Auditor Work Order
  • Percentage of MOD/Night Auditor Work Orders Receiving Follow-Up
  • Time to Start Guest Survey Work Order
  • Time to Resolve Guest Survey Work Order
  • Percentage of Guest Survey Work Orders Receiving Follow-Up
  • Time to Audit Security/Loss Prevention Work Orders for Incident Documentation
  • Time to Start Security/Loss Prevention Work Order
  • Time to Resolve Security/Loss Prevention Work Order
  • Percentage of Security/Loss Prevention Work Orders Receiving Follow-Up
  • Management of Free Cleans
  • Management of Lost and Found